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郵箱：plasmapvd@qq.com
地址：河北省遵化市東二環(huán)龍山工業(yè)區(qū)168號
公司售后服務宗旨“用戶至上、保障及時、服務熱情、工作有效”
為建立一套完善的售后服務體系和嚴格的管理制度，以使售后服務工作得到有力保障。公司設售后服務部，對外保證用戶的每一個請求均有及時、唯一和有效的響應，對內負責協(xié)調內部資源，杜絕一切推諉和延誤。公司的售后服務是指公司營銷的產(chǎn)品以及項目施工所涉及的產(chǎn)品，包括以下方面：
一、服務響應
1、響應服務的主要內容：
·遠地診斷；
·了解問題所在；
·提出解決方案；
·產(chǎn)品使用及操作特性說明；
·技術文件說明；
·協(xié)助解決提高性能的要求；
·提供系統(tǒng)性能調整的信息；
·提供待解決問題的狀況；
2、服務響應方式
·技術熱線電話：本公司技術人員與買方技術人員通過電話溝通解決買家遇到的問題。
·網(wǎng)絡服務支持：本公司技術人員與買方技術人員通過微信、QQ、網(wǎng)絡郵箱等方式聯(lián)系并解決買方遇到的問題。
·現(xiàn)場支持服務：本公司技術人員到達買方所在地進行實地解決問題，并幫助買方技術人員學習并掌握遇到該種問題時的解決方法。
3、響應時間：
為保證用戶的真空鍍膜機良好運行，以保護用戶的投資，公司承諾：賣方收到買方通知后，在通過技術熱線電話和網(wǎng)絡服務支持不能解決買方問題后， 24小時內到達設備現(xiàn)場進行技術服務。
二、免費的技術培訓
我方將安排在驗收前對用戶的工作人員進行免費培訓，使其掌握真空鍍膜機的維護、保養(yǎng)方法及注意事項。同時應使工作人員掌握操作方法、掌握操作界面各個按鍵的含義、掌握顯示屏上顯示內容的含義。對用戶的工作人員進行所有設備的測試操作和維修方面的培訓。人員的培訓包括講課操作示范、參觀和其他必要指導，以保證用戶的工作人員能對所有裝置的特性、結構操作要求和維修要求獲得全面得了解和掌握，提高從業(yè)人員的整體素質。
三、全面維護服務
全面維護為我公司為最終用戶提供的一項增值服務，通過全面維護，讓舊設備基本恢復到新設備的性能，能夠保證設備長時間穩(wěn)定運行，解決客戶的后顧之憂。
建議客戶最多2年要做一次設備的全面維護，每次需要約7天（依靠與客戶的配合），全面維護的工作范圍包括：
1、更換密封圈，包括：真空室、電弧靶、濺射靶、離子源、閥門、加熱器等零件密封圈；
2、清理清潔：內襯板、擋板、加熱器、布氣管、泵組、控制柜、電源柜等；
3、更換耗材：泵油、引弧針、過濾器、絕緣件、軸承、冷卻管路等；
4、儀器校準：真空計、流量計等；
5、性能測試：設備各個部件、整體運行和真空性能指標正常；
6、維護報告：給用戶出具全面維護保養(yǎng)證明；
四、售后服務聯(lián)系方式
全國服務電話： 13323059928 13785534305
服務郵箱： plasmapvd@qq.com
QQ號碼：28438790
The company's after-sales service tenet is "customer first, timely protection, enthusiastic service and effective work"
In order to establish a complete after-sales service system and strict management system, so that the after-sales service work is effectively guaranteed. The company has an after-sales service department, which guarantees that every request of the user is timely, unique and effective. It is responsible for coordinating internal resources internally and eliminating all pushes and delays. The company's after-sales service refers to the products marketed by the company and the products involved in project construction, including the following:
I. Service Response
1. The main content of the response service:
Remote diagnosis;
Understand the problem;
·suggest solution;
· Product use and operating characteristics;
· Description of technical documents;
· Assist in solving performance improvement requirements;
Provide information on system performance adjustments;
Provide the status of the problem to be solved;
Service response method
· Technical hotline: The technical staff of the company communicates with the technical staff of the buyer through telephone to solve the problems encountered by the buyer.
· Network service support: The company's technicians and the buyer's technicians contact and resolve the problems encountered by the buyer through WeChat, QQ, and online mailbox.
· On-site support services: Our company's technical personnel arrive at the buyer's location to solve the problem on the spot, and help the buyer's technical staff learn and master the solution to this problem.
3. Response time:
In order to ensure that the user's vacuum coating machine runs well to protect the user's investment, the company promises: After receiving the buyer's notice, the seller can reach the equipment site for technical services within 24 hours after the buyer's problem can be resolved through the technical hotline and network service support .
Free technical training
We will arrange free training for the staff of the user before acceptance, so that they can master the maintenance, maintenance methods and precautions of the vacuum coating machine. At the same time, the staff should master the operation method, the meaning of each key of the operation interface, and the meaning of the content displayed on the display screen. Train the user's staff in the testing operations and maintenance of all equipment. Staff training includes lectures, demonstrations, visits, and other necessary instructions to ensure that the user's staff can fully understand and grasp the characteristics, structural operation requirements and maintenance requirements of all devices, and improve the overall quality of employees.
Third, comprehensive maintenance services
Comprehensive maintenance is a value-added service provided by our company for end users. Through comprehensive maintenance, the old equipment can be basically restored to the performance of the new equipment.
It is recommended that customers do a comprehensive maintenance of the equipment once every 2 years, which takes about 7 days each time (depending on cooperation with the customer). The scope of the comprehensive maintenance includes:
1. Replace seals, including: vacuum chamber, arc target, sputtering target, ion source, valve, heater and other parts;
2. Clean up: lining board, baffle, heater, air distribution pipe, pump unit, control cabinet, power cabinet, etc
3. Replace consumables: pump oil, pilot arc needle, filter, insulation, bearing, cooling pipe, etc.
4. Instrument calibration: vacuum gauge, flow meter, etc.
5. Performance test: each component of the equipment, the overall operation and vacuum performance indicators are normal;
6. Maintenance report: issue a comprehensive maintenance certificate to the user;
Fourth, after-sales service contact
National Service Phone: +86-13323059928 +86-13785534305 （Chinese only）
Service Email: plasmapvd@qq.com （English）
QQ number: 28438790
